Last updated: May 2026
Golden Island Travels ("we", "us", or "our") operates the website goldenislandtravels.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a booking with us. By using our services, you consent to the practices described in this policy.
We collect the following types of personal information:
Information you provide directly: Name, email address, phone number, travel dates, number of travellers, nationality, and any special requirements you share when making a booking enquiry or submitting a booking form.
Payment information: When you make a payment through PayHere, your payment details are processed securely by PayHere. We do not store your credit card or bank account details on our servers.
Usage data: We collect anonymised data about how you interact with our website through Google Analytics (page views, session duration, device type, country). This data does not identify you personally.
We use your personal information to: process and confirm your booking; communicate with you about your tour arrangements; send booking confirmations and itinerary details; respond to your enquiries; improve our website and services; comply with legal obligations; and, with your consent, send you relevant travel information or promotional offers. We do not sell, rent, or share your personal information with third parties for marketing purposes.
We may share your information with trusted third parties solely for the purpose of fulfilling your booking, including: PayHere (payment processing), hotel and accommodation partners (for hotel bookings made on your behalf), national park and safari operators (for safari bookings), and Google Analytics (anonymised usage data). All third parties are required to handle your data in accordance with applicable data protection laws.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission. Payment processing is handled by PayHere, which is PCI DSS compliant.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. Booking records are retained for a minimum of 3 years for accounting purposes.
You have the right to: access the personal information we hold about you; request correction of inaccurate data; request deletion of your personal data (subject to legal obligations); withdraw consent for marketing communications at any time; and lodge a complaint with the relevant data protection authority. To exercise any of these rights, please contact us at [email protected].
Our website uses cookies to enhance your browsing experience and collect anonymised analytics data via Google Analytics. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of our website.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy, please contact us:
Email: [email protected]
WhatsApp: +94 76 985 6605
Website: www.goldenislandtravels.com